Frequently Asked Questions
Getting Your Card
Can I submit a different photo?
No. Due to the high volume of photos under review, each person gets the same opportunity to submit one photo only.
What if I want to use a different name on my R'Card?
Students may choose a “Preferred Name” (different from your legal name) by choosing that option on their R'Web profile. Log into R'Web, go to the “Self Service Application” list, and choose “Preferred Name.” Wait a day before submitting your photo to ensure our ID system has your updated name.
NOTE Your legal name is still maintained and used for some university business. The university reserves the right to remove a Preferred Name if it contains inappropriate or offensive language, or is being used for misrepresentation.
I don’t recognize my email address in MyPhoto.
UCR assigns two email addresses to all students and staff. MyPhoto uses the email based on the spelling of your full name. Both addresses will direct to the same email inbox.
Can I pick up my R'Card in person?
Yes, all R’Cards are available for pickup from the Highlander Service Station.
When will I receive my card?
Generally, it takes seven to 10 days, once your photo and proof of identity have been approved in MyPhoto. Please note, our office observes all university holidays and closings, which can affect processing time.
I have an overseas address. Can my R'Card be mailed to me?
No. You need to have a permanent U.S. address on your student file to receive an R’Card by mail. However, international students may request a digital R’Card. To do so, submit your student photo online first at myphoto.ucr.edu then email your request to firstname.lastname@example.org. Include your name and student ID number.
What happens if I lose or damage my R'Card?
If you lose your R'Card, immediately deactivate your card by logging into your R'Card account. During business hours, you may call the Card Services office at (951) 827-2273 for assistance.
To request a replacement R'Card, use the "Replace My R'Card" form.
NOTE: We strongly recommend waiting to replace your R'Card for 48-72 hours to allow time for it to be found and returned to our office. If found, we promptly notify the cardholder by email.
When will I be billed?
The R'Card fee of $33 will appear on your student account. Please review your account statements often to ensure this fee is paid quickly. Main Cashiers’ Office will assess a monthly late fee of $25 for unpaid charges.
Am I responsible for meals and purchases charged to my lost or stolen R'Card?
Once the card has been deactivated, you are no longer responsible for any charges. However, you are liable for all transactions charged to your account while the R'Card is still active.
What if my R'Card stops working?
Bring your card to the Highlander Service Station. A staff member will help resolve any issues that you are having with your R'Card and/or Bear Bucks account.
What if I don't have a valid Government-issue photo ID?
Students are encouraged to visit their state DMV or apply for a passport before fall. In case of an emergency, a student can provide the R'Card Notarized Identity Verification Form if it bears the stamp of a Notary seal.
What documents will be accepted?
Any current government-issue photo ID (valid English-language passport, U.S. driver’s license, U.S. Military identification card, etc.). We can not accept birth certificates, Social Security cards, school IDs or credit cards.
Bear Bucks & Financial
Can I use this R'Card as a debit card?
Yes. This website has a link to allow you to add “Bear Bucks” directly onto your R'Card for spending on campus. There is no service fee.
What's the difference between Bear Bucks and Dining Dollars?
While both plans let you make purchases on campus, they are separate programs with their own rules and requirements.
Bear Bucks turns the R'Card into a Debit Card, for purchasing goods and services at all-campus points of sale. Funds never expire.
Dining Dollars is administered by Dining Services, only works at on-campus dining locations, and is only available to residents with Dining Plans. Unlike Bear Bucks, Dining Dollars expire at the end of the academic year. Meal Plans with missing Dining Dollars can be corrected by contacting email@example.com or your RSO.
If you have both Dining Dollars and Bear Bucks on your card, take care to tell the cashier which tender to use when making a purchase from a dining register. To correct a mistake or follow up on missing Dining Dollars contact firstname.lastname@example.org or speak to your Resident Service Officer.
Can I transfer funds between Dining Dollars and Bear Bucks?
No. The programs are completely separate, and administered by different departments.
Can non-account-holders obtain a Bear Bucks account statement?
No, it is our policy to only release account information to the account holder (the student or employee who has the R'Card and Bear Bucks account). Regardless of the source of the funds, Federal statutes prohibit us from releasing this information unless the student is under 18 years of age or has granted access to their grades and other restricted information through the Office of the Registrar.
How do I check my Bear Bucks balance?
You can check online in My Card Account under “Account Summary.” Run a statement by clicking on “Account Statements.” This website retains your R'Card activity for up to 24 months.
How do I close my Bear Bucks Account?
To close a Bear Bucks account, simply fill out the Bear Bucks Refund Request Form and submit the form to the Card Services Office. The University will refund your balance, less a $5 service fee.
If there are outstanding charges on an existing Student Account, they must be paid before refunds are issued. Refunds will be issued by check and processed within five (5) days of request.
If a Bear Bucks account has sustained no activity for 12 months or more and has a positive balance, the account will be determined inactive and assessed a $25 annual fee until one of the following occurs; (1) The account is closed per instructions under "Closing an R'Card Bear Bucks Account; or (2) The balance reaches zero.
For more information regarding your Bear Bucks account please refer to the R'Card Agreement.