Breadcrumb

Frequently Asked Questions

Getting Your Card

  • Can I submit a different photo?

    No. Due to the high volume of photos under review, each person gets the same opportunity to submit one photo only.

  • What if I want to use a different name on my R'Card?

    Students may choose a “Preferred Name” (different from your legal name) by choosing that option on their R'Web profile. Log into R'Web, go to the “Self Service Application” list, and choose “Preferred Name.” Wait a day before submitting your photo to ensure our ID system has your updated name.

    NOTE Your legal name is still maintained and used for some university business. The university reserves the right to remove a Preferred Name if it contains inappropriate or offensive language, or is being used for misrepresentation.
     

  • I don’t recognize my email address in MyPhoto.

    UCR assigns two email addresses to all students and staff. MyPhoto uses the email based on the spelling of your full name. Both addresses will direct to the same email inbox.

  • Can I pick up my R'Card in person?

    Due to social distancing measures, we prefer to mail student R'Cards to your home. If you need to pick it up in person, email cardingoffice@ucr.edu, and we will review your request.

  • When will I receive my card?

    Generally, it takes seven to 10 days, once your photo and proof of identity have been approved in MyPhoto. Please note, our office observes all university holidays and closings, which can affect processing time.

  • What if I don’t receive my R'Card in the mail?

    Email cardingoffice@ucr.edu and we’ll set aside a replacement R'Card that will be available for pickup from the Highlander Service Station when campus begins. You will be charged a $5 replacement fee through your student account.

  • I have an overseas address. Can my R'Card be mailed to me?

    No. You need to have a U.S. address. To receive your R'Card by mail, you must add a second address via the R'Web portal: Go to Personal Information, then Addresses and Phone Numbers to add a “Local Address.” Make sure you indicate a current “Valid Date Range.”

  • What if the status on my R'Card is incorrect?

    Let us know and we will replace it at no cost.

  • What happens if I lose or damage my R'Card?

    If you lose your R'Card, immediately deactivate your card by logging into your R'Card account. During business hours, you may call the Card Services office at (951) 827-2273 for assistance. 

    You can get a replacement card by emailing us at cardingoffice@ucr.edu with the subject “RCARD REPLACEMENT REQUEST”. Include your 1) name, 2) student ID number, and 3) why you need a replacement R'Card. Upon receipt, we will replace your card with the photo and card layout on file, and bill your student account $30. Once printed, you will receive an email to pick up your R'Card from the Highlander Service Station.   

    NOTE: We strongly recommend waiting to replace your R'Card for 48-72 hours to allow time for it to be found and returned to our office. If found, we promptly notify the cardholder by email.
     

  • When will I be billed?

    The R'Card fee of $30 will appear on your student account roughly one month after your ID card has printed. Please review your account statements often to ensure this fee is paid quickly. Main Cashiers’ Office will assess a monthly late fee of $25 for unpaid charges.  

  • Am I responsible for meals and purchases charged to my lost or stolen R'Card?

    Once the card has been deactivated, you are no longer responsible for any charges. However, you are liable for all transactions charged to your account while the R'Card is still active.

  • What if my R'Card stops working?

    Bring your card to the Highlander Service Station. A staff member will help resolve any issues that you are having with your R'Card and/or Bear Bucks account.

  • What if I don't have a valid Government-issue photo ID?

    Students are encouraged to visit their state DMV or apply for a passport before fall. In case of an emergency, a student can provide the R'Card Notarized Identity Verification Form if it bears the stamp of a Notary seal. 

  • What documents will be accepted?

    Any current government-issue photo ID (valid English-language passport, U.S. driver’s license, U.S. Military identification card, etc.). We can not accept birth certificates, Social Security cards, school IDs or credit cards.

Bear Bucks & Financial

  • Can I use this R'Card as a debit card?

    Yes. This website has a link to allow you to add “Bear Bucks” directly onto your R'Card for spending on campus. There is no service fee.   

  • What's the different between Bear Bucks, Dining Dollars and R'Blocks?

    While all three plans let you make purchases on campus, they are separate programs with their own rules and requirements.

    Bear Bucks turns the R'Card into a Debit Card, for purchasing goods and services at all-campus points of sale and select merchants off-campus. Funds never expire.

    Dining Dollars is administered by Dining Services, only works at on-campus dining locations, and is only available to residents with Dining Plans. Unlike Bear Bucks, Dining Dollars expire at the end of the academic year.

    R'Blocks is a pre-purchased block of meals at the Residential Restaurants at Glasgow and  Lothian. It’s also administered by Dining Services, but open to the entire UCR community. R'Blocks also expire at the end of each academic year.
     

  • Can I have Bear Bucks, Dining Dollars and/or R'Blocks at the same time?

    You can have none, one or two stored-value accounts active at any one time. Note that if you have both Dining Dollars and Bear Bucks on your card, when you purchase something from a dining register, you will need to tell the cashier which tender to use. To correct a mistake email: residentaccounts@ucr.edu.

  • Can I transfer funds between Dining Dollars and Bear Bucks?No. The program are completely separate, and administered by different departments.

    No. The program are completely separate, and administered by different departments.

  • Can non-account-holders obtain a Bear Bucks account statement?

    No, it is our policy to only release account information to the account holder (the student or employee who has the R'Card and Bear Bucks account). Regardless of the source of the funds, Federal statutes prohibit us from releasing this information unless the student is under 18 years of age or has granted access to their grades and other restricted information through the Office of the Registrar.

  • How do I check my Bear Bucks balance?

    You can check online in My Card Account under “Account Summary.” Run a statement by clicking on “Account Statements.” This website retains your R'Card activity for up to 24 months.

  • How do I close my Bear Bucks Account?

    To close a Bear Bucks account, simply fill out the Bear Bucks Refund Request Form and submit the form to the  Card Services Office. The University will refund your balance, less a $5 service fee. 

    If there are outstanding charges on an existing Student Account, they must be paid before refunds are issued. Refunds will be issued by check and processed within five (5) days of request.

    If a Bear Bucks account has sustained no activity for 12 months or more and has a positive balance, the account will be determined inactive and assessed a $25 annual fee until one of the following occurs; (1) The account is closed per instructions under "Closing an R'Card Bear Bucks Account; or (2) The balance reaches zero.

    For more information regarding your Bear Bucks account please refer to the R'Card Agreement.

Other

  • When can I begin using the R'Card to ride the bus?

    The R'Card will work immediately on all Riverside Transit Agency lines.

  • Can I use the R'Card for building access?

    If you live in UCR Housing, your R'Card's proximity chip can be programmed to provide “contactless” access to buildings, doors and gates. Access is provided by the staff at the appropriate Residential Services Office (RSO). For lab or classroom access, please consult the building administrator or Access Control.

    NOTE: You will need to repeat this step if you ever receive a replacement R'Card.
     

  • Can I use my R'Card to log in with Kronos?

    Bring your R'Card to your supervisor. They will enter your card’s special 16-digit number into Kronos so you can swipe and clock-in.

    NOTE: You will need to repeat this step if you ever receive a replacement R'Card. 
     

  • I'm a graduate student, but I was an undergrad at UCR. Can I use my existing R'Card?

    No. If you are a Graduate Student, your affiliation with the university has changed. Your R'Card must indicate your current status. Please follow the procedure to obtain a new card by submitting a photo and identity document via MyPhoto. Your current R'Card will be deactivated once the new card is issued.